Return Policy

Lavosie

Address: Drachtster heawei 19a, 9213VE De Wilgen, Netherlands
Email: info@lavosie.com
Phone: +31 6 2007 6925
Contact page: Contact Lavosie

30 days easy return

At Lavosie, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return process.

Overview of the return policy

Return deadline
You have 30 days from the receipt of your order to return items.

Condition of the product
Items must be returned unused, in original condition, and in the original packaging.

Easy return
Returning is simple, and our customer service is ready to help you through the process.

Return shipping

Defective or incorrect items
No return shipping will be charged if the item was delivered incorrectly, damaged during transport, or otherwise defective.

Cancellation or incorrect order
In case of cancellation, incorrectly ordered item, or if the item is no longer desired, the actual return shipping costs will be borne by the customer. Return shipping is not refunded.

How to return an item

Contact us
Send an email to info@lavosie.com with your order number and the reason for the return.
Receive instructions
You will receive return instructions and information about the next steps.
Pack the item
Pack the item securely in the original packaging, including any accessories and tags.
Return label
The customer must purchase, print, and attach a return label themselves.
Shipping
Drop off the package with the carrier specified in the return information.

Refund

Check
When we receive your return, we will check if the item meets the return requirements.

Refund
After approval, the refund will be processed. Depending on your bank or payment provider, it may take up to 7 business days for the amount to be visible on your original payment method.

Exchange

If you wish to exchange an item for another variant or a different product, you can contact our customer service, who will assist you further.

Items that cannot be returned

For hygiene and safety reasons, certain items may be excluded from return and exchange. This will be clearly stated in the product description.