Privacy Policy

Privacy Policy
Last updated: July 29, 2025

This Privacy Policy describes how Lavosie (“Website”, “we”, “us”, “our”) collects, uses, and shares your personal data when you visit our website, use our services, or make purchases from Lavosie (collectively referred to as “Services”), as well as through other interactions with us.

In this Privacy Policy, "you" and "your" refer to the user of the Services — whether you are a customer, website visitor, or another person whose data we process under this document.

Please read this Privacy Policy carefully.

Geographical scope of our services

Lavosie offers its products and services exclusively to customers residing in Denmark. Orders and deliveries are only carried out within Denmark. If you access our website from outside Denmark, please be aware that our services are not intended for users outside this country.

Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be posted on the website with a changed date for "Last updated" and other mandatory measures.

How we collect and use personal data

To provide our Services, we collect personal data from various sources described below. The information collected depends on how you interact with us.

In addition to the specific purposes described below, we use the collected information to communicate with you, provide and improve our Services, comply with legal obligations, enforce terms of use, and protect our and other users' rights.

What personal data we collect

Information you provide directly:
These include:

Contact information such as first name, last name, address, phone number, and email address.

Order details, including name, billing and shipping address, payment confirmation, email, and phone.

Account information such as username, password, security questions, and other security-related information.

Customer service information, including messages sent via contact form or email.

Some features of the Services require this information. You may refuse to provide it, but it may limit access to certain features.

Information about website usage:
We automatically collect certain information (“Usage Data”) via cookies, pixels, and similar technologies, such as:

The way the website is used and user behavior

Device information

Browser information

Network connection and IP address

Technical interactions with our Services

Information from third parties:
We may also receive personal information from:

Service providers such as Shopify that support our website and services

Payment providers (e.g., bank details, card information, billing address)

Marketing and analytics partners

Information from third parties is processed in accordance with this Privacy Policy.

How we use your personal information

For the delivery of products and services:
We use information to fulfill the contract, including payment processing, order fulfillment, returns, account management, shipping, notifications, and customer support. Shopify may use account information to enhance your shopping experience.

For marketing and advertising:
We may send marketing materials (email, SMS, mail) if permitted by law, or if you have given consent. We may analyze your use of our services to better tailor offers.

For security and fraud prevention:
We process information to detect and prevent abuse, fraud, and security risks. You are responsible for protecting your login credentials. In case of suspicious activity, you should contact us immediately.

For communication and service improvement:
We also use information to respond to inquiries, improve our services, and maintain relationships with customers.

Cookies

We use cookies, just like many other websites.

Cookies help us operate and improve the website, remember preferences, analyze performance, and better understand user behavior.
Third parties may also use cookies for personalizing advertisements and services.

Disabling cookies:
Most browsers accept cookies by default, but you can block or delete them in your browser settings. However, this may affect the functionality of the website.

Sharing of personal data

We only share personal data with third parties when it is legally justified or in accordance with this Privacy Policy.

This may include:

Service providers (e.g., IT, payment, logistics, customer support, analytics)

Marketing and business partners

With your consent — e.g., social media integrations

Entities in our group

In connection with business transactions or legal requirements

Third-party websites and links

Our website may contain references to external sites. We are not responsible for their content or privacy practices — read their policies separately.

Children's information

Our services are not intended for children under 16 years old. We do not knowingly collect their information. If you believe your child has provided us with information, please contact us — we will delete it immediately.

Security and storage of information

No system is 100% secure. Avoid sending confidential information via insecure channels.
The retention period depends on:

Whether the account remains active

Legal obligations

Need for handling inquiries, guarantees, or legal claims

Your rights

Depending on the country, you may have the right to:

Access to your information

Deletion of information

Correction of inaccuracies

Data portability

Restriction of processing

Withdrawal of consent

Objection to processing

Filing a complaint with the supervisory authority

You can unsubscribe from marketing communications at any time.

Complaints

If you have objections regarding the processing of information, please contact us. If our response is not satisfactory, you may file a complaint with the relevant data protection authority.

Transfer of data abroad

We may transfer information to countries outside your country of residence. We ensure appropriate protection and compliance with applicable data protection laws.

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